How Cloud-Native Companies Manage Their SaaS Apps


Almost 10 years ago, Marc Andreesen wrote that “software is eating the world.” Today it’s as true as ever. And, with the rise of SaaS (software as a service) it’s become even easier to access the software your business needs. Today, SaaS plays an indispensable role for startups and multi-billion dollar businesses alike. We live in an age of the Cloud-Native company and the SaaS-first business, and that isn’t changing.

The Age of SaaS

  • 1. SaaS continues to grow: In 2018, the average company spent $343,000 on SaaS, a 78% increase from the previous year.
  • 2. SaaS is used throughout a business: The average employee uses at least 8 apps, which continues to grow. There is no one department where SaaS lives.
  • 3. More and more companies are built on SaaS: Many new companies are already running almost entirely on SaaS. These companies prioritize and focus on SaaS for their tool needs. They are SaaS-First Businesses.

(Source: Blissfully SaaS Trends)

And for good reason.

What defines a Cloud-Native Company?

Cloud-native is a term swiped from engineers. Cloud-native software development is software written on cloud-based architecture, and generally built to run on cloud-based systems. A cloud-native company is similar: a company built on and running on cloud-based software. They are typically younger companies without legacy software or servers, and adopt a SaaS-first mentality towards software choices. Cloud-nativity is associated with smaller startups, but many of these companies have grown into larger, mature businesses.

A SaaS-first workplace is flexible and fast-moving. It allows workers to determine their own needs and access the tools required quickly and without friction. In terms of business, SaaS apps offer:

  • Collaboration: Information can be easily shared across the cloud.
  • Mobility: The software can be accessed from almost any device and location.
  • Simplicity: SaaS apps are designed for the layman, with a focus on user experience and frequent updates.

Which is why SaaS-first businesses are the future of work.

The Changing Workplace

The proliferation of SaaS has put IT at the center of a changing workplace.

As SaaS becomes more common, IT must manage and secure a complex hodge-podge of technology. The worst enemy of security is complexity.

SaaS can create ever-growing checklists, forcing IT to have to tab from dashboard to dashboard hunting for figures and data to input manually, constantly updating spreadsheets of who owns what tool. Information slips through the cracks. Business intelligence is lost.

Employees are granted the wrong permissions, or never deprovisioned from a vendor leading to information leakage. Licenses go unused, and thousands, even millions of dollars, are left on the table.

Businesses need visibility and control to solve these problems, and that’s precisely what they lack. So how do companies that live and die by SaaS address these challenges?

SaaS Management Software

Wait…more software? Yes but stay with me, it gets better.

Due to the proliferation of SaaS applications, IT is faced with a growing set of challenges: information sprawl, alert fatigue, an increasing amount of repetitive tasks, and more.

SaaS Management helps alleviate these challenges and others by working towards a few core principles:

  • Visibility: A SaaS-first business needs a central “source of truth” where relevant information can be quickly seen and administration can be performed.
  • Connectivity: Information between apps needs to be connected and shared so the organization can stay alert to operational risks, opportunities, and exposures.
  • Automation: SaaS has both given IT a bigger task list, and distributed many decisions that previously fell to them. As a SaaS-first organization grows, automation can streamline and orchestrate tasks across different departments.

Collaborative Approach

SaaS, by its nature, has yanked control out from underneath IT teams. Now, anyone can download a new piece of software or open a web app and get to work. If a developer wants to try a new infrastructure tool or a sales associate needs a more robust method to manage customer contacts, there’s a plethora of options out there, and employees can make their own choices based on their unique, ever-shifting needs. This often means that better tools are being chosen because the people who actually use them are making the decisions. But it also means that IT team members (along with other departments like HR and finance, who also have an important stake in this game) have less visibility into what is going on.


That’s why we created Blissfully: to be a real-time source of truth, giving your cloud-native compnay visibility into their entire app ecosystem. We aim to simplify and humanize IT operations so companies can focus on their business. Our vendor management, compliance, spend optimization, and employee lifecycle management solutions cover all the headaches a cloud-native company is likely to run into, leaving you free to think about what’s next.

To see how Blissfully can help you, schedule a demo today.

Or, for more information about SaaS Management, read our SaaS Management Guide.