Five Important Questions To Ask About Your Business’s SaaS Tools


SaaS Today: More Popular Than Ever.

SaaS usage is accelerating at a rapid pace across businesses of all sizes and types. In fact, the average company pays for 20 times more SaaS subscriptions today than they did five years ago, and uses three times more free SaaS products than paid apps. SaaS has taken root across all functions and departments.

Impressively, non-engineering SaaS spend rose from about 10% in 2010 to over 80% today. Currently, 38% of companies work almost entirely on SaaS. Experts predict that in the next two years that number will go up to 73%, and the SaaS market will reach $76 billion.
Chart of SaaS Spend by Department

More Software = More Chaos.

There is a downside, however: Often, as SaaS tools begin to take hold within an organization, added complexity, lack of visibility across apps and teams, redundant tools and subscriptions, and concerns about data security become more common.

What Now? SaaS Management.

While the challenges described above may feel like a reason to tighten the reins, the reality is that you probably can’t. A new plethora of restrictions will likely chafe employees, and may even prevent key tasks from getting done.

Organizations need a new and better approach to SaaS management. Your goal should be to understand what apps your organization is using, who is using them, how much they are spending in each department, and then use that information to make good decisions that benefit all of your users. IT should serve your business goals, rather than having your business serve IT’s needs.

Here’s a checklist that you can use to cover your SaaS management bases:

If you aren’t already, you should be aware of:

1. Who owns IT functions? (renewals, licenses, budget, etc.) for each department and each SaaS tool at your organization.

Establishing responsibility for SaaS tools is the first step towards accounting for their numbers and usage. Once departments are overseeing their own SaaS usage, you can start diving into the silos and getting real data.

2. What tools are being used, by whom, how, and why?

Effective SaaS management includes a high-level overview of your organization. A business needs a single source of truth regarding what tools they are using, how they are used, and what use cases are common.

3. How much is being spent on tools?

A key piece of data is how much your business is spending on its SaaS tools both in total, and broken down. Understanding where your SaaS spend is going, along with what tools are being used and how, lets you develop an understanding of the ROI on your SaaS and start to make actionable changes.

4. Are there any tool overlaps?

One of the first discoveries most businesses make is that they are using multiple tools that can accomplish the same thing. Pare down your subscriptions and start saving.

5. How are security concerns being managed across SaaS apps?

Each SaaS app introduces a new potential security issue. It’s important for your business to stay aware of how each app handles data, what data is handled, and what security concerns exist across the entire app ecosystem.

Start with these 5 key questions and you’ll see where you’re managing your SaaS well, and what needs work.

Blissfully: Worry-free SaaS Management.

While the above checklist is a good start, it just scratches the surface of SaaS management. Luckily, when it comes to SaaS management, you don’t need another huge stack of software. Blissfully was created to solve the SaaS management challenge, by building a thorough inventory of free and paid SaaS applications and their usage across all teams in your organization. By connecting app data with critical metadata on people and spend, Blissfully provides all the tools you need to take control of SaaS chaos across your organization. We can help you surface the apps your teams love to use (and typically find a few apps you’re paying for without using).

When it comes to managing SaaS chaos, Blissfully can help you go from ad-hoc, wasteful sprawl to a streamlined and cost-effective strategy that enables your organization to get the most out of its investment in SaaS. And isn’t that the goal?

Try Blissfully free today.

Or, for more information, download our full SaaS Management Guide.