Why SaaS Management Isn’t Only For IT Teams


It’s easy to assume that SaaS management is just another task for your IT team to handle. but, unlike on-premise software and hardware, anyone can purchase and install SaaS with just a few clicks and introduce a new variable into your business. That’s why effective SaaS management must go beyond your IT team and involve key stakeholders across your organization.

How SaaS Has Changed Software Management

Today SaaS tools are becoming more and more common within organizations regardless of industry, size, or type, and SaaS spend shows no sign of abating. With every department and employee capable of finding and purchasing a new cloud-based tool, IT teams can naturally become overwhelmed by the management required. It might require vetting every app and vendor before purchase, introducing all sorts of permissive red tape into people’s workflows, or allowing quick tool acquisition and then managing data and security after purchase. Either way, the chaos is building.

Chart of billing owners per company Average # of SaaS billing owners

SaaS is distributed, and managing distributed software is difficult. Luckily SaaS management software such as Blissfully can take a lot of the burden off of your IT team by providing visibility, security, and easy control of your entire app ecosystem in one place.

Collaborative SaaS Management

Part of the argument for SaaS in the first place is the convenience of allowing teams to easily buy and use the tools they want. We believe that the ideal SaaS management system is what can be described as “Collaborative IT.”

What does this mean? It means that team leaders and all budget stakeholders share responsibility for SaaS IT decisions.

Collaborative IT is when business leaders and individual team members have license to choose the tools that work best for them while:

  • Staying within budget
  • Meeting security and compliance goals
  • Maintaining business-level visibility into usage and spend
  • Offering oversight to leaders and stakeholders who need it

The ultimate goal is to have a single source of record all team members share to ease SaaS management across the board. Teams should have the freedom to make decisions in most cases, but there should be oversight, visibility, and transparency.

The Benefits of Collaborative SaaS Management

Increased Visibility

The entire team of stakeholders gets visibility into all activity in the SaaS technology stack, allowing them to strategically make crucial decisions around technology adoption in the organization.

Financial Wins

Budget stakeholders can gain much needed visibility into SaaS usage and spending, identifying any points of waste or opportunity in the system. Budgets are respected and resources used wisely.

Increased Security

Appropriate security best-practices are implemented and followed across the board, with every team member in the organization bought in to the value of security.

Compliance by Default

Compliance becomes default. Collaborative IT gives a single system of record for SaaS documentation. It helps the organization manage risk by establishing processes and offering visibility into how SaaS apps are being used across the organization.

Efficient and Effective Employees

Employees are happy and productive, because they’re allowed to have input into which apps will help them best do their jobs. 

Tight Feedback Loop

Finance, HR, and IT have more awareness around which technologies work best for teams across the organization, so budgets and spend align.

How does it work?

That’s the tricky part, isn’t it? Luckily we have you covered. Read our full Collaborative IT Guide.

Blissfully was created to solve the SaaS management challenge by building a thorough inventory of free and paid SaaS applications used across all teams in your organization. By connecting app data with critical metadata on people and spend, Blissfully provides all the tools you need to take control of SaaS chaos across your organization.