Front takes out the pain of team inboxes and enables you to scale your customer support, your hiring, your sales and more.
Front is a solution designed to effectively manage teams through their inbox. It enables the transmission of all communications under one roof by collecting internal and external messages in a consolidated mailbox. Among other things, those will be your e-mail for sales and support, SMS, chat and notifications from Twitter and Facebook Messenger. By having a unique experience in inbox, it will enable you to improve internal team collaboration, which is an effective way to improve customer satisfaction and communicate with clients in general.
Front allows you to assign an internal dialog around external communication interface that customers cannot see. It can also be integrated with a large number of existing software from Github to Salesforce, making communication more organized, responsive and faster. Front messages can be assigned automatically and manually to team members. Customers familiar with other email clients such as Gmail and Outlook believe the new platform is very easy to use because it is created as other email clients, but with many additional features and a better user interface.
One of the biggest benefits Front has to offer is undoubtedly improved collaboration, as the tool allows your team to sync behind the scenes. With it, you can assign appropriate tasks to the right team member, exchange internal messages and conversations, and track progress without disruption, draft, and DC response. In addition, the Front can be easily linked to all the applications your company trusts, including CRM tools, project management systems, support services, and more.
With email, the company is compatible with Twitter and plans to add more services in the coming months. Very soon, you can quickly manage all incoming messages in the interface. But it all started with the email, and that's precisely where Front glitters. When you first launch Front on OS X, Windows or the Web, you set up Front's mail server. If you're using Google Apps, enter your email address and password. But the company also supports any email server that uses the IMAP protocol, which is the awesomely dominant email protocol.
Next, Front adds a layer at the top of your emails. Under an email thread, there is a comment field. When you write a comment, it does not send an e-mail; it only adds a comment for your colleague. In addition, you can follow a conversation to receive a notification when there is a response. You can add a tag, assign an email to someone and much more. This is how Front could be useful. Imagine that you have an unclear email@example.com email address. On this address, you receive requests for assistance, job applications and more. One can even have a dedicated email address like firstname.lastname@example.org. However, at times, some individuals just send their applications to the first email address they set their eyes on.
With Front, you can drag and drop this email to a committed team. Your HR team can comment and decide whether to interview that candidate and then send a response using the Front. What happens if someone leaves your team? You can upload all your emails to another person. And when you add a team member to your inbox, you will see all the collection of emails, comments, and more. Viewing your inbox is quite similar to managing your email and at the same time, collaborating as one would on Yammer. It is much more effective than communicating with all of your colleagues, answering all or returning to the original email to send a response.
And when it comes to support requests, there is a fundamental difference between Front and a traditional helpdesk, such as Zendesk. In addition to traditional social features, other power functions are in Front. You can see detailed analysis to see how many emails you receive, who is responding, and how long it takes. You have a centralized workflow to see what's going on in all your inboxes. You can send emails as in a mailbox. You can track whether someone has opened an email. You can send a pre-defined response to your frequent email.
Front application does not require users to learn anything new, and users who know other email clients can immediately begin to apply the application. Advanced features such as keyboard shortcuts, automatic rules, predefined responses, sent reminders, reminders sent-later messages and more increase efficiency. The native iOS and Android applications also have all the features available on the web and desktop applications. Managing all channels in one place allows teams to better cooperate and shorten response times and retain responses in the right context.
Basic plan costs $1519 per year; Premium plan costs $2934, while Enterprise plan costs $5969.
Go to Settings, choose Inboxes, and Add a team inbox. Click on E-mail. Enter your e-mail address and give your inbox a name, and then select Next. Front will recognize the address as a mailbox in Office 365. You have the ability to set up to synchronize or forward e-mail to Front. In this case, select the shared server account for Office 365 / Office 365 mailbox. A login window will appear. Input your Office 365 credentials and click Login. Then select Accept. Give your teammates access to the incoming mail of the new team and click Create Inbox.
Go to Settings, click Inboxes and Add a team inbox or Add an individual inbox. Select Email. Enter your email address and name, then click Next. If you decide to add a team inbox, give your colleagues access to the new team inbox, and then click Create Inbox. Use the displayed forward address for e-mail redirecting, and then use the button to Send a test email. Go down to the inbox settings until you see the custom SMTP protocol. To expand the configuration, click the down arrow. Turn the toggle to activate it. Fill in the fields and check the link. Then click Save
Analytics enables you to get information about the performance of your team. By default, you will receive information about all the inboxes of your team.
Go to your Settings and choose Integrations. Click Webhooks, and activate integration. Click Save to complete the Webhooks integration activation. The Send to webhook option will then appear in your rules.
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