Employee Help Desk

Field requests from employees in a way that works for you and your team. Configure the tickets available in the employee portal, route them to the right person, and keep the requestor in the loop on progress.

We want our existing tech stack to grow with us as long as possible, and Blissfully provides a strong foundation that will last, including employee help desk. Maybe you don’t need a traditional ITSM.

Scott Davenport, VP Operations and Engineering

Employee Help Desk Features

Assign to Anyone

These days IT happens across the entire organization. With our Help Desk, everyone is an agent, so you can assign to the right person regardless of role.

Automatic Routing

Route different types of requests to the relevant stakeholders to ensure that to ensure prompt resolution and full visibility.

Context Aware Tickets

Blissfully's tickets for specific tasks like app access and vendor approval automatically bring key context and link to the relevant workflow.

Customizable approval workflows

Assign tasks to all key stakeholders with customizeable approval workflows.

Pre-built Automations

Leverage plenty of pre-built automation templates from Blissfully, then customize or create your own.