Salesforce

Product Information

Salesforce Security and Compliance

Overview

Salesforce is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support. The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more. An all-in-one, cloud-based CRM software for small business Salesforce is full-featured CRM software for all types of businesses. With Salesforce Small Business Solutions, you can take advantage of all the capabilities Salesforce has to offer with select packages designed for small businesses. As all-in-one software, Salesforce offers everything you need to find and keep customers, close sales and grow your business. Features include contact management, lead generation, opportunity management, sales forecasting, workflow automation, collaboration tools and many more — all in one, easy-to-use platform. Salesforce is also cloud-based CRM software, which gives you anytime, anywhere access to your data, even from mobile devices.

It lets you close more deals Get insights like opportunities using the software's Opportunity Management. Get a full view of the customer, such as activity history, communications, discussions, and social mentions using the Contact Management. Tracking deals and looking for competitive information is easier with the Sales Collaboration module. Likewise, the Sales Performance Management lets you set metrics-based goals and amplify winning performances of sales reps to motivate a healthy competition in the team.

It will accelerate productivity The mobile app for Android and iOS lets you take the software's main functions with you, on the field or at the office. Log calls, reply to hot leads, or work opportunities in real time. The Visual Workflow also lets you to drag-and-drop business processes fast, such as deals, discounts, expenses. You can also share and sync files and track changes in real time for faster and more productive communication between you and your team.

CRM features Salesforce is all about streamlining the sales process to help your business close sales quickly and easily. To this end, the platform comes with all the features a small business needs to grow using a sales- and insight-driven approach. Everything is done in an efficient and automated way, and the software is designed to provide all of the information you need to manage contacts, find leads, turn prospects into customers, run more efficient marketing campaigns and much more.

Frequently Asked Questions

How does Salesforce work?

Salesforce handles all the customer relationships, by focusing on the sales, marketing, and support processes.

Who should use the Salesforce CRM?

The answer is simple — 'Everyone' Salesforce has editions for all variety of users. It offers different editions like Group, Professional, Enterprise and Performance (For Sales Cloud).

What is Data Com in Salesforce?

Data.com is the sales and lead generation component of Salesforce.com's Sales Cloud customer relationship management (CRM) platform. Salesforce.com's cloud-based product enables automatic acquisition and management of CRM records.

What is Data Loader in Salesforce?

Data Loader is a client application for the bulk import or export of data. Use it to insert, update, delete, or export Salesforce records.

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