Blissfully Subscription Terms of Service
Last Modified: October 24, 2019
Welcome to Blissfully!
BY ACCEPTING THIS AGREEMENT, EITHER BY CLICKING A BOX INDICATING YOUR ACCEPTANCE OR BY EXECUTING THIS AGREEMENT OR AN ORDER FORM THAT REFERENCES THIS AGREEMENT, YOU AND THE BUSINESS ENTITY THAT YOU REPRESENT ARE AGREEING TO BE BOUND BY AND ARE BECOMING A PARTY TO THIS AGREEMENT. YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO ENTER INTO THIS AGREEMENT ON BEHALF OF THE BUSINESS ENTITY YOU REPRESENT. YOU HEREBY COVENANT TO ENSURE THAT ALL USERS THAT GAIN ACCESS TO THE BLISSFULLY PLATFORM AND/OR THE SERVICES FROM YOU ARE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.
FURTHER, THESE TERMS OF SERVICE CONTAIN AN AGREEMENT TO ARBITRATE, WHICH REQUIRES THAT YOU AND BLISSFULLY ARBITRATE CERTAIN CLAIMS BY BINDING, INDIVIDUAL ARBITRATION INSTEAD OF GOING TO COURT AND LIMITS CLASS ACTION CLAIMS UNLESS YOU OPT OUT AS PROVIDED IN SUCH AGREEMENT TO ARBITRATE (SEE SECTION 13 “AGREEMENT TO ARBITRATE”).
“Activation Date” means the date on which the Subscription Services are made available to Client via the Internet for use by Client and its Users in accordance with this Agreement.
“Affiliate” means any corporation or entity of either party, which is owned or controlled by or under common control with a party. For purposes of this definition, “control” shall mean the right to exercise directly or indirectly, more than fifty percent (50%) of the voting rights attributable to the shares of the corporation or entity or the power to direct or cause the direction of the management or policies of the corporation or entity.
“Ancillary Services” means any implementation, installation, support, training, consulting, custom development or other professional services provided by Blissfully to Client hereunder in connection with the Blissfully Platform.
“Client Content” means content uploaded to and stored in the Blissfully Platform by the Client in connection with Client’s use of the Blissfully Platform.
“Client System” means Client’s website(s), systems, servers and third party hosted services, equipment and software used in the conduct of Client’s business.
“Documentation” means any proprietary user documentation made available to Client by Blissfully, including any documentation available on the Website or otherwise, as amended or updated by Blissfully from time to time in its discretion.
“Free Services” means the version of the Subscription Services as may be made available without charge by Blissfully from time to time, which may include a free trial.
“Intellectual Property Rights” shall mean all intellectual property rights or similar proprietary rights, including (a) patent rights and utility models, (b) copyrights and database rights, (c) trademarks, trade names, domain names and trade dress and the goodwill associated therewith, (d) trade secrets, (e) mask works, and (f) industrial design rights; in each case, including any registrations of, applications to register, and renewals and extensions of, any of the foregoing in any jurisdiction in the world.
“Order” or “Order Form” means an order for the purchase by Client of Paid Subscription Services provided through the Blissfully Platform and/or Ancillary Services, as mutually agreed by the parties through the Blissfully Platform from time to time.
“Paid Subscription Services” means the Subscription Services subject to fees for which Client has subscribed pursuant to an Order.
“PII” means information that can be used to identify, contact, locate, distinguish or trace an individual’s identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual. For the sake of clarity, PII shall exclude prohibited information as outlined in Section 8.1(b).
“Services” means Subscription Services and/or Ancillary Services, as applicable.
“Subscription Services” means those services offered by means of the Blissfully Platform, including the Free Services and Paid Subscription Services. For the avoidance of doubt, Subscription Services do not include Ancillary Services.
“Subscription Term” means the subscription period set forth in an Order for the relevant Subscription Services purchased pursuant to such Order, commencing on the Activation Date for such Subscription Services.
“Third Party Software” means certain software included as part of the Blissfully Platform, which is licensed from third parties, which may include open source software subject to the provisions of the applicable open source license(s).
“Users” means employees of Client who are authorized by Client to use the Blissfully Platform and the Subscription Services and who have been supplied user identifications and passwords by Client pursuant to Section 3.1 (Passwords).
2. Blissfully Platform
Free Services; Paid Subscription Services. During the term of this Agreement, Client may use the Free Services at no charge, subject to the terms and conditions of this Agreement. Subject to the terms and conditions of this Agreement, Client may purchase Paid Subscription Services pursuant to Orders. Each Order is deemed incorporated into this Agreement by reference.
Access and Use. Subject to the terms and conditions of this Agreement, Blissfully hereby grants to Client, during the relevant Subscription Term, a limited, non-exclusive, non-transferable right for its Users to access and use the Subscription Services via the Blissfully Platform in accordance with the Documentation, solely for Client’s internal business or personal purposes and not for the benefit of any other person or entity. Client agrees that its purchases under this Agreement are neither contingent on the delivery of any future functionality or features of the Blissfully Platform nor dependent on any oral or written public comments made by Blissfully regarding future functionality or features. Further, if Blissfully provides You with any API or software outside the Blissfully Platform (“Ancillary Software”), Blissfully hereby grants You a limited, non-exclusive, non-transferable right to use that Ancillary Software solely in connection with Your use of the Blissfully Platform. For the avoidance of doubt, Client and its Users will not have the right to access or use the Blissfully Platform except for the access and use of Subscription Services through the Blissfully Platform as provided in this Section and in connection with any Ancillary Services.
Restrictions. Client shall not, directly or indirectly, permit any User or third party to, (i) reverse engineer, decompile, disassemble or otherwise attempt to discover the object code, source code or underlying ideas or algorithms of the Blissfully Platform; (ii) modify, translate, or create derivative works based on any element of the Blissfully Platform or any related documentation; (iii) rent, lease, distribute, sell, resell, assign, or otherwise transfer its rights to use the Subscription Services or Blissfully Platform; (iv) use the Subscription Services or Blissfully Platform for timesharing purposes or otherwise for the benefit of any person or entity other than for the benefit of Client, its Users and Client’s direct clients; (v) remove any proprietary notices from the Documentation; (vi) publish or disclose to third parties any evaluation of the Subscription Services or Blissfully Platform without Blissfully’s prior written consent; (vii) use the Subscription Services or Blissfully Platform for any purpose other than its intended purpose; (viii) interfere with or disrupt the integrity or performance of the Subscription Services or Blissfully Platform; or (ix) attempt to gain unauthorized access to the Subscription Services or Blissfully Platform.
Hardware and Software. Client is responsible for (i) obtaining, deploying and maintaining the Client System, and all computer hardware, software, modems, routers and other communications equipment necessary for Client and its Users to access and use the Subscription Services and Blissfully Platform via the Internet; (ii) contracting with third party ISP, telecommunications and other service providers to access and use the Subscription Services and Blissfully Platform via the Internet; and (iii) paying all third party fees and access charges incurred in connection with the foregoing. Except as specifically set forth in this Agreement, Blissfully shall not be responsible for supplying any hardware, software or other equipment to Client under this Agreement.
Ancillary Services. The parties may agree to, from time to time, Ancillary Services to be provided by Blissfully to Client pursuant to an Order.
Arrangements between You and Your Third Party Service Providers. The Blissfully Platform will enable Blissfully to observe Your services from third party providers. You agree and acknowledge that You are solely responsible for all arrangements between You and such third party providers.
Changes to the Blissfully Platform. You agree and acknowledge that Blissfully may update and otherwise change the Blissfully Platform from time to time in its sole discretion from time to time during or after your Subscription Term.
3. Third Party Software
Acquisition of Third Party Software. Blissfully may make available third-party products or services, including, for example, non Blissfully cloud, SaaS, and web applications. Any acquisition by Client of such Third Party Software, and any exchange of data between Client and Third Party Software, is solely between Client and the applicable provider. We do not warrant or support non Blissfully applications or other non-Blissfully products or services, whether or not they are designated by Blissfully
Third Party Software and Your Data. If You install or enable Third Party Software for use with a Service, You grant Us permission to allow the provider of that Third Party Software to access Your Data as required for the interoperation of that Third Party Software with the Blissfully Services. We are not responsible for any disclosure, modification or deletion of Your Data resulting from access by a Third Party Application.
Integration with Third Party Software. The Services may contain features designed to interoperate with Third Party Software. To use such features, You may be required to obtain access to Third Party Software from their providers, and may be required to grant Us access to Your account(s) on the Third Party Software. If the provider of Third Party Software ceases to make the software available for interoperation with the corresponding Service features on reasonable terms, Blissfully may cease providing those Service features without entitling Client to any refund, credit, or other compensation.
4. Passwords and Security
User Access. Blissfully uses Google Single Sign on for access to the Blissfully platform. Client is solely responsible for any and all access and use of the Subscription Services or Blissfully Platform that occurs under Client’s account. Client administrators can invite other users to access the Blissfully platform with their Google account. Client shall restrict its Users from sharing access. Client agrees to immediately notify Blissfully of any unauthorized use of Client’s or any User’s account and/or login, or any other breach of security known to Client. Blissfully shall have no liability for any loss or damage arising from Client’s failure to comply with the terms set forth in this Section.
Security. Blissfully will deploy commercially reasonable security precautions intended to protect against unauthorized access to any Client Content stored by Blissfully on the Blissfully Platform in connection with Client or its Users’ operation of the Blissfully Platform. Blissfully will exercise reasonable efforts to deploy corrections within the Blissfully Platform for security breaches made known to Blissfully.
No Circumvention of Security. Neither Client nor any User may circumvent or otherwise interfere with any user authentication or security of the Blissfully Platform. Client will immediately notify Blissfully of any breach, or attempted breach, of security known to Client.
No Guaranty of Security. Client acknowledges that, notwithstanding the security precautions deployed by Blissfully, the use of, or connection to, the Internet provides the opportunity for unauthorized third parties to circumvent such precautions and illegally gain access to the Blissfully Platform and Client Content. Blissfully cannot and does not guarantee the privacy, security, integrity or authenticity of any information transmitted over or stored in any system connected to or accessible via the Internet or otherwise or that any such security precautions will be adequate or sufficient.
5. Fees and Payment
Subscription Fees. Client shall pay to Blissfully the subscription fees and charges for the Subscription Services and any Optional Services for the applicable Subscription Term as set forth in the Order Form (the “Subscription Fees”). Client will be billed in advance on a monthly basis for the applicable Subscription Fees for such Services. Blissfully may commence charging fees for the Free Services at any time by delivery of at least thirty (30) days’ prior notice to Client. Blissfully may change the Subscription Fees in its sole discretion at any time; provided that Subscription Fees for Client’s then-current Subscription Term will not change until the expiration of such then-current Subscription Term.
Other Fees. Client shall pay to Blissfully the fees, if any, set forth in an Order for Ancillary Services, together with any pre-approved out-of-pocket expenses that may be incurred by Blissfully or its personnel in connection with the Ancillary Services, including any travel and living expenses.
Invoices and Payment Terms. You will provide Us with valid and updated credit card information, or with a valid purchase order or alternative document reasonably acceptable to Us. If You provide credit card information to Us, You authorize Us to charge such credit card for all Subscription Services listed in the Product Schedule for the initial Subscription Term and any renewal Subscription Term(s) as set forth in Section 12 (Term and Termination). Such charges shall be made in advance, either annually or in accordance with any different billing frequency stated in the applicable Order Form. If the Order Form specifies that payment will be by a method other than a credit card, We will invoice You in advance and otherwise in accordance with the relevant Order Form. Unless otherwise stated in the Order Form, invoiced charges are due net thirty (30) days from the invoice date. You are responsible for providing complete and accurate billing and contact information to Us and notifying Us of any changes to such information.
Overdue Charges. If any invoiced amount is not received by Us by the due date, then without limiting Our rights or remedies, (a) those charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, and/or (b) We may condition future subscription renewals and Order Forms on payment terms shorter than those specified in Section 5.3 (Invoicing and Payment).
Taxes. Client shall pay all applicable sales (unless an exemption certificate is furnished by Client to Blissfully), use and value-added taxes (except for taxes imposed on Blissfully’s net income) with respect to this Agreement or furnish Blissfully with evidence acceptable to the taxing authority to sustain an exemption therefrom. All payments under this Agreement shall be made free and clear of (and without deduction for or grossed up for, as applicable) any withholding or other taxes levied by any country or jurisdiction on payments to be made pursuant to this Agreement that applicable law requires Client to withhold.
6. Representations and Warranties
Blissfully Limited Warranty
Blissfully Platform Warranty. Blissfully warrants to Client that for a period of thirty (30) days following the Activation Date for any Subscription Services, such Subscription Services shall, under normal use and service, substantially conform to, and perform in all material respects, the functions described in the applicable Documentation. If any such Subscription Services fail to comply with the foregoing warranty, Client shall provide written notice to Blissfully prior to the expiration of the warranty period set forth above and such notice will describe in reasonable detail the nature of the non-conformity. In such event, Blissfully shall use reasonable efforts to repair or rectify such non-conformity. If Blissfully is unable to repair or rectify such non-conformity, then Blissfully may terminate this Agreement (including without limitation the licenses granted in this Agreement) with respect to the non-conforming Subscription Services and in such event, Blissfully will refund to Client on a pro-rata basis as applicable the portion of Subscription Fees paid to Blissfully prior to termination applicable to the access and use of such non-conforming Subscription Services after the termination date. THE REMEDY SET FORTH IN THIS SECTION SHALL BE CLIENT’S SOLE AND EXCLUSIVE REMEDY AND BLISSFULLY’S SOLE OBLIGATION FOR ANY BREACH OF THE WARRANTY SET FORTH IN THIS SECTION.
Exclusions. The warranty set forth in this Section 5.1 (Blissfully Limited Warranty) does not cover defects or non-conformities arising from (i) misuse of the Blissfully Platform or the Documentation, (ii) any modifications to the Blissfully Platform made by any person or entity other than Blissfully that is not previously approved by Blissfully, (iii) any use of the Subscription Services or Blissfully Platform by Client or its Users beyond the scope of the express rights licenses granted in this Agreement, (iv) any use of the Blissfully Platform in combination with other software, hardware or data, or (v) Blissfully’s compliance with Client’s request for changes to the Blissfully Platform or with Client’s designs, specifications or instructions. Further, notwithstanding anything herein to the contrary, the Free Services, and any other services provided at no charge by Blissfully, are provided “AS IS” without any warranty, express or implied.
Client System Warranty. Client represents and warrants that Client has the right, including in respect of all relevant Intellectual Property Rights and applicable data privacy and other laws, to provide Blissfully access to and use of the Client Content, including without limitation, for use in connection with the Subscription Services, Blissfully Platform or Ancillary Services.
Other Client Representations and Warranties. Client represents, warrants and covenants that: (a) Client has the full power and authority to enter into this Agreement and to perform its obligations hereunder, without the need for any consents, approvals or immunities not yet obtained; and (b) Client’s execution of and performance under this Agreement shall not breach any oral or written agreement with any third party or any obligation owed by Client to any third party to keep any information or materials in confidence or in trust.
Disclaimer. THE WARRANTIES SET FORTH IN THIS SECTION 5 ARE IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, AND, EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS SECTION 5, THE BLISSFULLY PLATFORM, SUBSCRIPTION SERVICES, AND ANCILLARY SERVICES ARE PROVIDED ON AN AS-IS BASIS. CLIENT’S USE OF THE BLISSFULLY PLATFORM, SUBSCRIPTION SERVICES AND ANCILLARY SERVICES IS AT ITS OWN RISK. BLISSFULLY DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY AND ALL OTHER EXPRESS AND/OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT AND TITLE, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
NO AGENT OF BLISSFULLY IS AUTHORIZED TO ALTER OR EXPAND THE WARRANTIES OF Blissfully AS SET FORTH HEREIN. BLISSFULLY DOES NOT WARRANT THAT THE SUBSCRIPTION SERVICES OR BLISSFULLY PLATFORM IS OR WILL BE UNINTERRUPTED OR ERROR FREE. CLIENT ACKNOWLEDGES AND AGREES THAT THE BLISSFULLY PLATFORM (AS WITH TECHNOLOGY GENERALLY), MAY HAVE ERRORS (OR “BUGS”) AND MAY ENCOUNTER UNEXPECTED TECHNICAL PROBLEMS. ACCORDINGLY, FROM TIME TO TIME, CLIENT MAY EXPERIENCE DOWNTIME AND ERRORS IN THE OPERATION, FUNCTIONALITY OR PERFORMANCE OF THE BLISSFULLY PLATFORM OR SUBSCRIPTION SERVICES. ACCORDINGLY, CLIENT SHALL PUT IN PLACE REASONABLE INTERNAL PROCEDURES AND PROCESSES TO ENABLE IT TO MINIMIZE ANY INCONVENIENCE AND ANY ADVERSE IMPACT OF ANY SUCH DOWNTIME OR ERROR.
Blissfully shall, subject to the terms and conditions set forth in this Agreement, (i) defend Client from and against any and all third party claims, actions, suits, demands or proceeding brought against Client (a “Claim”) alleging that Client’s use of the Blissfully Platform and Subscription Services in accordance with the terms of this Agreement infringes any United States copyright or United States patent issued as of the Effective Date, and (ii) indemnify and hold harmless Client against any damages awarded to the third party bringing the Claim or any settlement amount approved by Blissfully in writing and paid to the third party bringing the Claim in order to settle the Claim. Blissfully’s obligations under this Section are conditioned upon (i) Blissfully being promptly notified in writing of such Claim, (ii) Blissfully having the exclusive right to control the defense and/or settlement of the Claim, and (iii) Client providing all reasonable assistance (at Blissfully’s request and expense) in the defense of the Claim. In no event shall Client settle any Claim without Blissfully’s prior written approval. Client may, at its own expense, engage separate counsel to advise Client regarding a Claim and to participate in the defense of the Claim, subject to Blissfully’s right to control the defense and settlement.
Mitigation. In the event of any such third party Claim or threat thereof, Blissfully, at its sole option and expense, may (i) procure for Client the right to continue to use the allegedly infringing Subscription Services or Blissfully Platform, or (ii) replace or modify the Blissfully Platform with functionally equivalent software and/or Services. If neither subpart (i) nor (ii) of this paragraph is commercially reasonable or practical in the reasonable opinion of Blissfully, Blissfully may terminate this Agreement with respect to the allegedly infringing Subscription Services or Blissfully Platform, and the license thereto granted hereunder, upon fifteen (15) days written notice to Client. In the event of such termination, Blissfully shall refund to Client any portion of Subscription Fees paid to Blissfully by Client for use of the allegedly infringing Subscription Services or Blissfully Platform following the date of such termination.
Exclusions. Notwithstanding anything to the contrary in this Agreement, Blissfully shall have no obligations to Client pursuant to this Section 6.1 (Blissfully Indemnity) with respect to any infringement or alleged infringement resulting or arising from (1) any modifications to the Blissfully Platform made by any person or entity other than Blissfully that is not previously approved by Blissfully, (2) any use of the Blissfully Platform or Subscription Services by Client or its Users beyond the scope of the express rights and licenses granted in this Agreement, (3) any use of the Subscription Services or Blissfully Platform in combination with other service, software, hardware or data, or (4) Blissfully’s compliance with Client’s request for changes to the Blissfully Platform or with Client’s designs, specifications or instructions.
Sole Remedy. THE FOREGOING STATES THE ENTIRE LIABILITY OF BLISSFULLY WITH RESPECT TO THE INFRINGEMENT OF ANY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS BY THE SUBSCRIPTION SERVICES OR BLISSFULLY PLATFORM OR OTHERWISE, AND CLIENT HEREBY EXPRESSLY WAIVES ANY OTHER LIABILITIES OR OBLIGATIONS OF BLISSFULLY WITH RESPECT THERETO.
Client shall indemnify and hold harmless, and at Blissfully’s request defend, Blissfully and its Affiliates, licensors, successors and assigns (and its and their officers, directors, employees, contractors, customers, customers and agents) from and against any and all claims, losses, liabilities, damages, settlements, expenses and costs (including, without limitation, attorneys’ fees and court costs) which arise out of or relate to: (a) any third party claim or threat thereof that the Client Content or Client System (and the exercise of the rights by Blissfully granted herein with respect thereto) infringes, misappropriates or violates any third party’s Intellectual Property Rights; (b) Client’s use or alleged use of the Subscription Services or Blissfully Platform (other than claims arising from Blissfully’s breach of this Agreement or from claims subject to Section 9.1); (c) any transactions between Client and any third party, or (d) any breach or alleged breach by Client of any of its covenants, representations or warranties set forth in this Agreement. Blissfully shall notify Client promptly of any claim or liability for which indemnification is sought, provided, however, that the failure to give such notice shall not relieve Client of its obligations hereunder except to the extent that Client was actually and materially prejudiced by such failure. Client may not settle any claim for which indemnification is sought under this Section without the prior written approval of Blissfully, which approval shall not be unreasonably withheld or delayed.
Confidential Information. “Confidential Information” means any and all non-public technical and non-technical information disclosed by one party (the “Disclosing Party”) to the other party (the “Receiving Party”) in any form or medium, whether oral, written, graphical or electronic, pursuant to this Agreement, that is marked confidential and proprietary, or that the Disclosing Party identifies as confidential and proprietary, or that by the nature of the circumstances surrounding the disclosure or receipt ought to be treated as confidential and proprietary information, including but not limited to: (i) techniques, sketches, drawings, models, inventions (whether or not patented or patentable), know-how, processes, apparatus, formulae, equipment, algorithms, software programs, software source documents, APIs, and other creative works (whether or not copyrighted or copyrightable); (ii) information concerning research, experimental work, development, design details and specifications, engineering, financial information, procurement requirements, purchasing, manufacturing, customer lists, business forecasts, sales and merchandising and marketing plans and information; (iii) proprietary or confidential information of any third party who may disclose such information to Disclosing Party or Receiving Party in the course of Disclosing Party’s business; and (iv) the terms of this Agreement and any Order. Confidential Information of Blissfully shall include the Blissfully Platform and Subscription Services. Confidential Information also includes all summaries and abstracts of Confidential Information.
Non-Disclosure. Each party acknowledges that in the course of the performance of this Agreement, it may obtain the Confidential Information of the other party. The Receiving Party shall, at all times, both during the Term and thereafter, keep in confidence and trust all of the Disclosing Party’s Confidential Information received by it. The Receiving Party shall not use the Confidential Information of the Disclosing Party other than as necessary to fulfill the Receiving Party’s obligations or to exercise the Receiving Party’s rights under the terms of this Agreement. Each party agrees to secure and protect the other party’s Confidential Information with the same degree of care and in a manner consistent with the maintenance of such party’s own Confidential Information (but in no event less than reasonable care), and to take appropriate action by instruction or agreement with its employees, affiliates or other agents who are permitted access to the other party’s Confidential Information to satisfy its obligations under this Section. The Receiving Party shall not disclose Confidential Information of the Disclosing Party to any person or entity other than its officers, employees, affiliates and agents who need access to such Confidential Information in order to effect the intent of this Agreement and who are subject to confidentiality obligations at least as stringent as the obligations set forth in this Agreement.
Exceptions to Confidential Information. The obligations set forth in the previous Section (Non-Disclosure) shall not apply to the extent that Confidential Information includes information which: (i) was known by the Receiving Party prior to receipt from the Disclosing Party either itself or through receipt directly or indirectly from a source other than one having an obligation of confidentiality to the Disclosing Party; (ii) was developed by the Receiving Party without use of the Disclosing Party’s Confidential Information; or (iii) becomes publicly known or otherwise ceases to be secret or confidential, except as a result of a breach of this Agreement or any obligation of confidentiality by the Receiving Party. Nothing in this Agreement shall prevent the Receiving Party from disclosing Confidential Information to the extent the Receiving Party is legally compelled to do so by any governmental investigative or judicial agency pursuant to proceedings over which such agency has jurisdiction; provided, however, that prior to any such disclosure, the Receiving Party shall (i) assert the confidential nature of the Confidential Information to the agency; (ii) immediately notify the Disclosing Party in writing of the agency’s order or request to disclose; and (iii) cooperate fully with the Disclosing Party in protecting against any such disclosure and/or obtaining a protective order narrowing the scope of the compelled disclosure and protecting its confidentiality. Notwithstanding the foregoing, Client authorizes Blissfully to list Client’s name and logo in a list of customers on Blissfully’s website and marketing materials.
9. Client Content
Client Content. Client, not Blissfully, shall be solely responsible for the accuracy, quality, integrity, legality, reliability, appropriateness of and the parties’ respective rights to use all Client Content under this Agreement. Client shall be responsible for obtaining any consents and other rights necessary to collect, submit, use and process Client Content on the Blissfully Platform in connection with the Subscription Services.
Personally Identifiable Information. Client has control over whether any PII is collected and processed by the Blissfully Platform or its Client Systems. Client represents and warrants that (i) it will provide all required notice to and obtain all required consent from each individual regarding the collection, disclosure, analysis and use of any of their PII in the Client Content, and (ii) that the collection, disclosure, analysis and use of Client Content, as contemplated under this Agreement, complies with all applicable laws, rules and regulations.
Prohibited Use. Client shall not use the Subscription Services or Blissfully Platform to collect, or otherwise transmit to Blissfully, any sensitive PII about third parties, including passwords, credit or debit card number, Social Security number, financial account number or other financial information, driver’s license, passport or other government identification number, health information, or biometric data.
Compliance with Laws. Client represents and warrants that it will ensure that the collection and use of information via the Subscription Services complies with all applicable laws, rules and regulations and this Agreement.
Usage Data. Notwithstanding anything else in the Agreement or otherwise, Blissfully may monitor Client’s use of the Subscription Services and Blissfully Platform and use data and information related to Client Content and Client’s use of the Subscription Services in an aggregate or de-identified manner, including to compile statistical and performance information related to the provision and operation of the Blissfully Platform and Subscription Services. Client agrees that Blissfully may make such data and information publicly available, and use such information to the extent and in the manner required by applicable law or regulation and/or for purposes of data gathering, analysis, service enhancement and marketing, provided that such data and information does not identify Client or its Confidential Information. Blissfully retains all Intellectual Property Rights in such data and information.
GDPR and EU Data Processing. If you are established in, and any of the Personal Data that you submit to us contains the Personal Data of other individuals in, the European Economic Area and Switzerland, or if you are contractually obliged to comply with the GDPR, we will process any such Personal Data that you submit to us when you use the Services in accordance with a custom Data Processing Addendum, available upon request, which will be supplemental to the Agreement. In case of a conflict between these Terms of Service and the Data Processing Addendum, the Data Processing Addendum shall prevail. The following to paragraphs do not apply, where we have entered into a Data Processing Addendum with Customer.
10. Proprietary Rights
Ownership. Client acknowledges that the Blissfully Platform and the Subscription Services, and all Intellectual Property Rights therein, are the sole and exclusive property of Blissfully and its licensors. Blissfully acknowledges that the Client System, and all Intellectual Property Rights therein, is the sole and exclusive property of Client and its licensors. Each party retains all other rights not expressly granted in this Agreement.
Blissfully Developments. All inventions, works of authorship and developments conceived, created, written, or generated by or on behalf of Blissfully, whether solely or jointly, including without limitation, in connection with Blissfully’s performance of the Ancillary Services hereunder, including Deliverables (“Blissfully__ Developments”), including all Intellectual Property Rights therein, shall be the sole and exclusive property of Blissfully.
License to Client Content and Client Content. Client grants to Blissfully a royalty-free, nonexclusive, irrevocable, limited right and license to use the Client Content (a) in order to provide the Subscription Services; (b) to analyze and improve Blissfully and the Subscription Services; and/or (c) to compile and use aggregate or de-identified data, statistics, measurements or other metrics derived from Client Content (including in combination with the aggregate or de-identified customer data of other Blissfully customers) for its own purposes. Aggregate or de-identified data means data that does not identify any Client or individual.
Disclosure of Client Content. Blissfully shall not disclose Client Content to third parties, except: (i) as necessary to provide the Subscription Services to you; (ii) to our service providers who are not permitted to use such data except on behalf of Blissfully, (iii) as required by law or to comply with legal process; (iv) to protect and defend the rights or property of Blissfully, including as evidence in litigation; (v) to troubleshoot problems with the Subscription Services; (vi) to any successor in interest, including as part of a merger, acquisition or transfer of assets, or as part of a bankruptcy proceeding; or (vii) in aggregate or de-identified form.
Limited Feedback License. Client hereby grants to Blissfully, at no charge, a non-exclusive, royalty-free, worldwide, transferable, sublicensable (through one or more tiers), perpetual, irrevocable license under Client’s Intellectual Property Rights in and to suggestions, comments and other forms of feedback (“Feedback”) regarding the Blissfully Platform and Blissfully Developments provided by or on behalf of Client to Blissfully, including Feedback regarding features, usability and use, and bug reports, to reproduce, perform, display, create derivative works of the Feedback and distribute such Feedback and/or derivative works in the Blissfully Platform or any other products or services. Feedback is provided “as is” without warranty of any kind and shall not include any Confidential Information of Client.
11. Limitation of Liability
No Consequential Damages. BLISSFULLY AND ITS LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY DAMAGES FOR LOST DATA, BUSINESS INTERRUPTION, LOST PROFITS, LOST REVENUE OR LOST BUSINESS, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, EVEN IF BLISSFULLY OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION, ANY SUCH DAMAGES ARISING OUT OF THE LICENSING, PROVISION OR USE OF THE BLISSFULLY PLATFORM, SUBSCRIPTION SERVICES, ANCILLARY SERVICES OR RESULTS THEREOF. BLISSFULLY WILL NOT BE LIABLE FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES.
Limits on Liability. BLISSFULLY AND ITS LICENSORS SHALL NOT BE LIABLE FOR CUMULATIVE, AGGREGATE DAMAGES GREATER THAN THE SUM OF THE AMOUNTS HAVING THEN ACTUALLY BEEN PAID BY CLIENT TO BLISSFULLY UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE DATE THE CLAIM AROSE, MINUS, IN ALL CIRCUMSTANCES, ANY AMOUNTS PREVIOUSLY PAID (AS OF THE DATE OF SATISFACTION OF SUCH LIABILITY) BY BLISSFULLY TO CLIENT IN SATISFACTION OF ANY LIABILITY FOR DAMAGES UNDER THIS AGREEMENT. CLIENT RELEASES BLISSFULLY AND ITS LICENSORS FROM ALL OBLIGATIONS, LIABILITY, CLAIMS, OR DEMANDS RELATING TO THE BLISSFULLY PLATFORM, SUBSCRIPTION SERVICES OR ANCILLARY SERVICES, AND THIS AGREEMENT IN EXCESS OF THE LIMITATION PROVIDED FOR IN THIS SECTION 10.2.
Essential Purpose. Client acknowledges that the terms in this Section 10 (Limitation of Liability) are an essential basis of the bargain described in this Agreement and that, were Blissfully to assume any further liability, the fees payable hereunder would out of necessity, be set much higher. THE LIMITATIONS IN THIS SECTION 10 (LIMITATION OF LIABILITY) SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND SHALL APPLY EVEN IF AN EXCLUSIVE OR LIMITED REMEDY STATED HEREIN FAILS OF ITS ESSENTIAL PURPOSE.
12. Term and Termination
Term of Agreement. The term of this Agreement shall commence on the Effective Date and continue until the expiration or termination of all Subscription Term(s) for Subscription Services, unless earlier terminated as provided in this Agreement. If neither party indicates in writing their intention to modify the agreement within 30 days prior to the end of the initial term, this agreement will renew for an additional one (1) year term if Customer is on an Annual plan, or an additional one (1) month term if Customer is on a Monthly plan.
Termination. Blissfully reserves the right to terminate this Agreement for no reason in its sole discretion at any time; provided that, in the event such termination of Paid Subscription Services without cause, Blissfully will provide a pro-rata refund to Client of any pre-paid fees for the then-current Subscription Term. Further, either party may terminate this Agreement (and all Subscription Term(s)) upon written notice to the other party in the event the other party (a) becomes insolvent or bankrupt or admits its inability to pay its debts as they mature, makes an assignment for the benefit of its creditors or ceases to function as a going concern or to conduct its operations in the normal course of business and such termination shall occur immediately upon notice; or (b) commits a material breach of any provision of this Agreement and does not remedy such breach within thirty (30) days after receipt of notice from the non-defaulting party or such other period as the parties may agree.
Refunds or Credits. No refunds or credits for Subscription Charges or other fees or payments will be provided to You if You elect to terminate Your subscription to the Service or cancel Your Account prior to the end of Your then effective Subscription Term. Following the termination or cancellation of Your subscription to the Service and/or Account, We reserve the right to delete all Your Data in the normal course of operation or downgrade you to a free plan
Effects of Termination. Upon expiration or termination of this Agreement, (i) Client’s use of and access to the Subscription Services and Blissfully Platform and the performance of all Ancillary Services shall cease; (ii) all Order(s) shall terminate; and (iii) all fees and other amounts owed under this Agreement shall be immediately due and payable by Client, including without limitation, all fees incurred under any outstanding Orders up through the date of termination for any Ancillary Services completed and a pro-rated portion of the fees incurred for any partially completed Ancillary Services. Following a period of ten (10) days after the effective date of termination, Blissfully shall have no obligation to maintain or provide any Client Content and may thereafter unless legally prohibited, delete all Client Content in its systems or otherwise in its possession or under its control. Aggregate or de-identified client usage data as defined above in Usage Data will not be subject to destruction upon termination.
Survival. This Section and Sections 1 (Definitions), 5 (Fees and Payments), 6 (Representations and Warranties), 7 (Indemnification), 8 (Confidentiality), 9 (Client Content), 10 (Proprietary Rights), 11 (Limitation of Liability), 12 (Effects of Termination), 13 (Agreement to Arbitrate) and 14 (Miscellaneous) shall survive any termination or expiration of this Agreement according to their respective terms.
13. Agreement to Arbitrate
Opt Out. You may opt out of this agreement to arbitrate in this Section 13. If you do so, neither you nor we can require the other to participate in an arbitration proceeding. To opt out, you must notify us in writing within thirty (30) days of the date that you first became subject to this arbitration provision. The opt out notice must state that you do not agree to the Agreement to Arbitrate and must include your name, address, phone number, your login credentials to which the opt out applies and a clear statement that you want to opt out of this agreement to arbitrate. You must sign the opt out notice for it to be effective. This procedure is the only way you can opt out of the Agreement to Arbitrate. You must use this address to opt out: Blissfully Tech, Inc., ATTN: Arbitration Opt-out, 33 Irving Place, New York, NY 10003
Survival. This Arbitration section will survive the termination of Your relationship with Blissfully.
Notices. Whenever, under the terms of or in connection with this Agreement, any notice, consent, approval, authorization or other information is proper or required to be given by either party, such notice, consent, approval, authorization or other information shall be in writing and shall be given or made by reputable overnight courier with documentation of receipt to the intended recipient thereof or by registered or certified mail, return receipt requested, and with all postage prepaid, to the address set forth in the preamble of this Agreement, or to such other address for either party as may be supplied by notice given in accordance herewith.
Amendment; Waiver. This Agreement may be amended or supplemented only by a writing that is signed by duly authorized representatives of both parties or through a click through agreement accepted by Client. No term or provision hereof shall be considered waived by either party, and no breach excused by either party, unless such waiver or consent is in writing signed on behalf of the party against whom the waiver is asserted. No consent by either party to, or waiver of, a breach by either party, whether express or implied, shall constitute consent to, waiver of, or excuse of any other, different, or subsequent breach by either party.
Severability. If any provision of this Agreement is held invalid or unenforceable for any reason, the remainder of the provision shall be amended to achieve as closely as possible the economic effect of the original term and all other provisions shall continue in full force and effect.
Governing Law. This Agreement and the rights and obligations of the parties to and under this agreement shall be governed by and construed under the laws of the State of New York as applied to agreements entered into and to be performed in such State without giving effect to conflicts of laws rules or principles which would apply the laws of any other state or country. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods is specifically excluded from application to this Agreement. Subject in all respects to Section 13 hereof, for any disputes arising out of this Agreement, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in the New York, New York USA.
Attorneys’ Fees. In any action to enforce this Agreement, the prevailing party shall be awarded all court costs and reasonable attorneys’ fees incurred, including such costs and attorneys’ fees incurred in enforcing and collecting any judgment.
Force Majeure. Neither party shall be liable for any failure or delay in performance under this Agreement due to fire, explosion, earthquake, storm, flood or other weather; unavailability of necessary utilities or raw materials; Internet service provider failures or delays, or denial of service attacks; war, civil unrest, acts of terror, insurrection, riot, acts of God or the public enemy; strikes or other labor problems; any law, act, order, proclamation, decree, regulation, ordinance, or instructions of government or other public authorities, or judgment or decree of a court of competent jurisdiction (not arising out of breach by such party of this Agreement); or any other event beyond the reasonable control of the party whose performance is to be excused.
Assignment. Neither party may assign its rights or obligations under this Agreement, whether voluntarily or by operation of law or otherwise, without the other party’s prior written consent. Notwithstanding the foregoing, either party may assign this Agreement in connection with an acquisition, sale or transfer of all or substantially all of its assets, stock or business by sale, merger, consolidation, or similar transaction. Any purported assignment or transfer in violation of this section shall be void. Subject to the foregoing restrictions, this Agreement will bind and benefit the parties and their successors and permitted assigns.
Relationship of the Parties. Blissfully is an independent contractor to Client. There is no relationship of agency, partnership, joint venture, employment, or franchise between the parties. Neither party has the authority to bind the other or to incur any obligation on its behalf.
Construction of Agreement. Each party acknowledges that it has had the opportunity to have legal counsel review this Agreement and to negotiate its terms and conditions. Should any questions of construction or interpretation of this Agreement arise, then the parties agree that no presumption shall be applied against the party drafting this Agreement or any portion thereof and that the language of this Agreement shall, in all cases, be construed as a whole according to its fair meaning and not strictly for or against either party.
Entire Agreement. This Agreement, including all Order(s) and Exhibits, constitutes the entire agreement between the parties relating to this subject matter and supersedes all prior or simultaneous understandings, representations, discussions, negotiations, and agreements, whether written or oral.