Workflow software enables teams to refine their processes and ship work with more agility. About 97% of IT leaders say process automation is a key part of achieving business outcomes and innovation. Yet for most teams, working seamlessly isn’t something that comes naturally. Bottlenecks...

If you work in a modern office or use a computer on a daily basis, chances are you use cloud service software that helps you conduct business. Cloud services provide easy access to business tools with only needing a personal computing device and an internet connection. Some examples include...

A maturity model can be a great tool to help you assess the effectiveness of a current group or individual. They describe known states of being at various levels for given disciplines. Likewise, they provide examples companies can use to improve their businesses or processes. To understand how...

Today, the average company uses hundreds of software-as-a-service (SaaS) tools, creating the need for SaaS operations management (SOM). Chances are your people, from CIOs to IT leaders, already use tools like Slack to collaborate, Zoom for webinars, Salesforce to track sales and contacts....

All jobs end eventually. Some relationships last for years, while others end sooner—often on good terms, like when an employee is promoted or changes career paths. Whatever the reason that employment relationships end, employers have an opportunity to learn from it and improve future...

Tracking your hardware, software, and virtual IT assets can be challenging without a proper system. Manually handling IT assets is time-consuming, costly, and prone to errors. To make things easier, you can use an IT asset management (ITAM) tool to do the job for you. ITAM tools give you...