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We make customer messaging apps for sales, marketing, and support, connected on one platform. Our mission is to make business personal again.
Product screenshot of Intercom

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team —including sales, marketing, product, and support. Intercom's products enable targeted communication with customers on your website, inside your web and mobile apps, and by email. Intercom provides users a live database of customers that is constantly kept up to date. The software offers features to get feedback from your users and to send event invites and other communication. The app enables users to send emails and in-app messages across mobile and web devices.

Intercom can track your customers and users in a live, self-updating database. It can filter deeply to find specific categories of users. it has in-app messages to your customers on web or mobile apps. It also has an automated drip messaging to convert visitors to customers. Intercom has team inbox to let anyone keep in touch with your users and offer support. And also integrated with Stripe to help you learn more about your customers

The benefits on Intercom Live segments and filters which enable one to view and get notified about client status updates, such as new clients, active clients, and clients moving away. Create custom segments based on user attributes or events. Rich user and company profiles as well to view all your customer data on a single platform including location, contact details, company name, interaction history, and their current activity. Live segmentation to get access to live information on customer behavior and use these insights to build targeted campaigns to your desired audiences. Real-time metrics too to monitor how your campaigns are performing in real time. Access data such as click-throughs, open rates, and other desired actions. And triggered messages to set up behavior triggered campaigns to target select users who perform certain actions or are at specific stages, like new, active, and inactive users.

If you are considering Intercom, it could also be beneficial to investigate other subcategories of Best Customer Experience Management Software gathered in our base of B2B software reviews. Organizations have unique needs, and requirements and no software application can be perfect in such a condition. It is pointless to try to find a perfect off-the-shelf software system that fulfills all your business requirements. The smart thing to do would be to customize the solution for your specific requirements, employee skill levels, budget, and other elements.

For these reasons, do not rush and invest in well-publicized leading solutions. Though these may be widely used, they may not be the ideal fit for your specific needs. Do your groundwork, look into each short-listed application in detail, read a few Intercom reviews, contact the maker for clarifications, and finally select the application that provides what you need.

How do I add or delete a teammate?

To add or delete a teammate, you have to open the settings menu in the bottom left of Intercom. Select your 'Settings,' then select 'App settings' from the top menu. Select 'Teammates.' Enter their Email address and click 'Invite.' To delete a teammate, click the 'Delete' button next to their name.

Does Intercom have keyboard shortcuts?

Yes, Intercom has several keyboard shortcuts that let you perform common actions without using your mouse. Just click Shift +? Inside the inbox to see the list of keyboard shortcuts.